(sometimes we provide two download links because it may happen that the main server / link is overloaded or slow or non responding - the files are identical. Just choose one, save to the Desktop, double click to install)
Disclaimer: to our best knowledge this download comes from a website that is
safe (the last time we checked it, it was), but for your peace of mind (and better safe than sorry) we advise you to run an
antivirus on the downloaded file. Do not rely on MSWindows, Internet explorer, or on the electronic signature: a unsigned download is usually as safe as a signed one, signed just means the author paid Microsoft or Verisign for a stamp, it does not mean verified. Please kindly
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Vuechat: The Ultimate Solution for Customer Service.
Create a new level of convenience for your customer!
Vuechat allows customers to contact you through their web browser (Internet
Explorer or Netscape Navigator), to load up a 1-1 chat applet - with
streaming webcam image. As a representative, you can converse with up
to 6 conversations simultaneously.
(
Vuechat: The Ultimate Solution for Customer Service.)
VueChatCS functions as a plug-in replacement module for a company web site’s customer support section. VueChatCS employs a suite of advanced collaborative tools supporting rich, real-time multimedia communication between portal/website/e-visitors, and customer support representatives.
The product does not require the customer to download or install any software. It is integrated with the web pages via a “call” or “collaboration” button that starts an instant interactive session.
The basic configuration of VueChatCSincludes:
:: Web Based Chat Applet ::
Text-Based Chat
Video – Real-Time Streaming Video (Static photograph is optional)
Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives).
Email HTML link to instant Chat
Separate communication channel for inter-company communication
:: Server Package ::
Downloadable Server
Server Hosting
Virtual Servers have unlimited Channels on one server.
User Administration
The Queue
Local Queue – Each rep can have their own queue of customers for call waiting.
Global Queue – Every rep shares the same customer queue on the main server for call waiting.
Remote Server Control
Automatic Software Updates
Proxy Server Support
:: Representative Package ::
Greet and Automated Messages
Inter-representative IM (Instant Messaging System).
Inter-representative Video Chat
Status Control (Reps can choose whether they are available, away, occupied, or invisible).
Session Control (Reps can chat with up to 6 customers simultaneously).
Automatic Call
Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use).
Ability to for e-visitors to leave messages should their account representative be unavailable vs. be handed off to someone new.
chat program, webcam chat program, video chat program, customer service software program, customer support software program, representative program
Click here to start the download